Canadian Consulting Engineer

ACEC-BC – Leadership Program: Navigating Difficult Conversations – Counter-Intuitive Strategies for Dealing with Challenging Situations

June 14, 2018
TBC, downtown Vancouver

Limited seating available to the public. Click here for more details on the certificate program.

You know those difficult, awkward conversations, where you needed to tell someone something they really didn’t want to hear? Or, those conversations where someone came at you and caught you off-guard? Or you had opposing opinions? We usually deal with these situations in one of two ways… Either we want to run away, or we come in guns-a-blazin’. Usually, neither of these choices works long term. There is a third, much more effective way. This workshop will give you 4 completely counter-intuitive strategies for successfully managing difficult situations. You will learn:

Lessons from the Borg: “Resistance is futile”
Resisting the Bait – knowing and managing your triggers
Managing Defensiveness – in you and others
Finding the Balance between Right and Happy: strategies for balancing needs with relationship
At the end of this half day seminar, you will be able to know how to identify resistant behaviour in yourself and others; have a greater understanding of what the physiological responses to emotional challenges look and feel like; be able to identify your personal strategies for managing your own defensiveness as well as others’; and recognize when to push and when to back off to get your needs met. You will also gain insight into how others perceive you and your motives.

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